Terms & Conditions

Welcome to the www.mjboptical.com website. The following Terms of Service govern your use of this website. If you visit or shop at www.mjboptical.com, you accept these conditions, so please read them carefully. Please review our Privacy Policy, which also governs your visit to www.mjboptical.com, to understand our privacy-related practices.

Privacy Policy

This MJB Optical Privacy Policy (the "Policy") describes how we collect and use personal information about you when you visit our website, use our mobile application, or call us on the phone.

By accessing and/or using our services in any manner, including but not limited to, visiting and/or browsing our website, downloading our mobile application, or contributing any material on our website or via our application, you expressly understand, acknowledge and agree to all the terms and conditions in this privacy policy. If you disagree with any part of the policy then you should immediately discontinue access or use of the services.

Electronic Communications

When you visit www.mjboptical.com or send e-mails to us, you are communicating with us electronically and are consenting to receive communications from us electronically regarding a purchase or response to a question or comment or because you have chosen to receive promotional, legal or reminder emails about your glasses. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Website License and Prohibited Uses

We grant you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include the use of the website to do any of the following, including but not limited to:

  1. Resell or commercially use this website or its contents;
  2. Download or copy any account information for the benefit of another merchant or other person or entity;
  3. Use any false or inaccurate information for purposes of establishing an account with us;
  4. Provide any information or take any other action with the purpose of establishing an account with us in order to place test orders;
  5. Delete or revise any material or other information of ours or any other user;
  6. Harvest or otherwise collect information about others, including e-mail addresses, without their consent;
  7. Collect or otherwise use any data located on the website for litigation or legislative purposes;
  8. Take any action that imposes an unreasonable or disproportionately large load on the website's infrastructure;
  9. Use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on this website;
  10. Use any engine, software, tool, agent or other mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the website other than (i) the search engine and search agents available from Glasses.com and (ii) generally available third party web browsers
  11. Allow any other person or entity to use your Customer Number or other identifying information;
  12. Attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Service; or

You further agree not to violate or attempt to violate the security of the website, including, without limitation, actions such as:

  1. Accessing data not intended for you or logging into a server or account that you are not authorized to access;
  2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  3. Attempting to interfere with service to any user, host or network, including, without limitation, by way of submitting a virus to or overloading, using any type of spyware or redirecting software, "flooding," "spamming," "mailbombing" or "crashing" the website;
  4. Forcing the placement of cookies;
  5. Sending unsolicited e-mail, including promotions and/or advertising of products or services; or
  6. Forging any TCP/IP packet header or any part of the header information in any e-mail or posting.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of MJBOptical.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing MJBOptical.com name or Trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable and non-exclusive right to create a hyperlink to the home page of MJBOptical.com so long as the link does MJbOptical.com or our products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any MJBOptical.com logo or other proprietary graphic or trademark as part of the link without our express written permission.

Reselling Products Prohibited

You are absolutely prohibited from reselling in any manner any products you purchase from MJBOptical.com, whether you purchased the products through the website or by any other means.

Your Account

If you use this website, you are responsible for maintaining the confidentiality of your account, Customer Number and other related login and account information and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your Customer Number or account or any other breach of security. In consideration of your use of this website, you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the forms for your account, prescription and order information (the "Account Information") and (b) maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this website. Account Information and certain other information about you are also subject to our Privacy Policy. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Reviews, Comments, Communications and Other Content

We welcome your comments regarding our products, services and website. You may post reviews, comments and other content and submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a communication or other content. We reserve the right (but not the obligation) to remove or edit such content, but we do not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant MJBOptical.com and a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant MJBOptical.com and any of our sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify MJBOptical.com for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.

Product Descriptions

We attempt to be as accurate as possible in describing offered products. However, we do not warrant that product descriptions or other content of this website are accurate, complete, reliable, current or error-free. If a product we offer is not as described, your sole remedy is to return it in unused condition.

Our Rights

We may elect to electronically monitor areas of this website and may disclose any Content, records or electronic communication of any kind (i) to satisfy any law, regulation or government request; (ii) if such disclosure is necessary or appropriate to operate the website; or (iii) to protect our rights or property or the rights of the users. We are not responsible for screening, policing, editing or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the website.

We may terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or us.

Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.

What Categories of Information We Collect

We collect a variety of types of information. Examples include:

  • Identifiers and contact information, such as your name, address, phone number, or email address;
  • Purchase or other commercial information, such as the items you purchase, items you have altered or custom made (including measurements), shipping address, and contact information (such as for receipts or order updates);
  • Payment information, such as your payment method and billing address;
  • Profile and account information, which may include Contact, Purchase, Prescription and Preference information as well as your account password, items in your online shopping cart or saved for future purchase, registry information, product review information, address book entries, and other information about your profile or account;
  • Communications and interactions, which may include email messages, live chats, text messages, and phone calls that we exchange with you;
  • Demographic information, which may include age or birthdate, gender, and other information about you;
  • Photographic information of you when you upload your photo to use the static try-on, which we do not share and keep private;
  • Call recordings, including information about your call and that you share when you call us on the phone;
  • Location or geolocation information of your device that you use with our mobile application, if your device settings allow us to collect location information;
  • Device and browsing information and other Internet activity information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, "automatically collected information"). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website or mobile application, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website and mobile application, the website pages and items you view using our website and mobile application, and the items you purchase; and
  • Other information, for example inferences about any of the information above that may relate to your preferences, or other matters.

How We Collect Information

We collect and obtain information:

  • You provide, such as when you make a purchase, make a return or exchange, create a personalized Zeelool.com shopping account, track an order online, sign up to receive promotional emails or text messages (including offers and sales alerts), use the reviews or related services and features, submit a request to our customer service, or interact with our social media pages;
  • Passively, such as when you visit and navigate our platforms on any device, install and use our mobile app, enable location-based features on our platforms, click on sponsored links or third-party advertisements, or receive or interact with our communications and platforms that may contain cookies or pixels;.
  • How We Use Information

    We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. We also may combine any or all of the information that we collect or obtain. Examples of how we use information include:

  • To provide our products and services. This could include fulfilling your requests for products or services. It could also include processing purchases or return transactions;
  • To improve our products and services. We may use your information to make our Platforms and stores better. We may also use your information to customize your experience with us;
  • To understand your interests. For example, we may use your information to better understand what products interest you based on information we collect about you and your household;
  • To respond to your requests or questions. This may include responding to your customer feedback;
  • For marketing purposes. We may provide you with information about new products and special offers. We may use your information to serve you ads about products and offers. We may tell you about new features or updates. These might be third-party offers or products we think you might find interesting;
  • To send push notifications. If you use our mobile apps, we may send you push notifications about new products or special offers;
  • To communicate with you. We may communicate with you about your account or our relationship. We may also contact you about this Privacy Policy or our Platform Terms & Conditions;
  • For legal and security purposes. This could include protecting our company and our customers. It may also include protecting our Platforms.

How We Share Information

In general, we do not share personal information for third-party marketing or advertising purposes. We may share your information in the following ways:

  • Internally. We may share your information within our family of companies. This includes our affiliates;
  • On our platforms. For example, we may display information you post on our Ratings & Reviews feature. We may also display information you choose to share on your event registry;
  • With third parties and service providers that provide products or services to us, that help us market or advertise to you, or that provide products or services to you;
  • Additional third parties such as law enforcement, government entities, courts, or other third parties as required or allowed

How We Protect Your Information

We maintain serious protocols to protect the security and confidentiality of personal information you share through our website and mobile application. While we do our best to protect your information in our possession, transmission of information through the Internet may not always be perfect, and we are unable to guarantee the security of your information in all circumstances.

Please be aware that you play an important part in protecting your information. We highly encourage you to take appropriate steps to help protect your account and personal information, including but not limited to:

Using complex passwords;

Not sharing your password with others;

Enabling security locks on your devices to prevent unauthorized access to your account; and Logging off website sessions when you finish using our website.

In-App AR try-on feature

When you open a front camera to use our AR try-on feature, no photographic information will be saved by us or shared with third party. And the background system is purged for good measure.

Your Choices and Access Requests

We strive to offer you choices about how personal information is used and shared. Your choices include:

  • Email. You may use the unsubscribe link on any our promotional emails;
  • Mobile location. You may choose not to provide your location to us in connection with your use of our mobile application by declining any prompt requesting location information, and by customizing your mobile device settings to prevent sharing of location information;
  • Access request. If you have registered for an online account, we allow you to access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there. You may also make a request for access to your personal information, and we may request additional information from you in order to verify your identity before accommodating an access request.

Cookies and Other Tracking Technologies

Information may be automatically collected when you access our site, using cookies and similar technologies. We and the third-parties may use the information collected to personalize your experience with our services and to help manage online advertising programs. This collection does not generally include personal information unless you provide it or choose to share it with us.

  • Cookies. These are small amounts of data a site or its provider saves in your browser so that they can later recognize your browser remember certain information. Generally, we use first-party and third-party cookies for the following purposes: to make our services function properly; to provide a secure browsing experience during your use of our services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our services; and to remember your preferences for your convenience. We use the following types of cookies on our services:
    • Strictly Necessary Cookies. These cookies are essential because they enable you to use our services. For example, strictly necessary cookies allow you to access secure areas on our services. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing purposes. This category of cookies is essential for our services to work and they cannot be disabled.
    • Functional Cookies. We use functional cookies to remember your choices so we can tailor our services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our services. We do not use functional cookies to target you with online marketing. While these cookies can be disabled, this may result in less functionality during your use of our services.
    • Performance or Analytic Cookies. These cookies collect passive information about how you use our services, including webpages you visit and links you click. We use the information collected by such cookies to help us understand how our site is being used.
    • Advertising or Targeting Cookies. These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Our third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant advertising on other sites. You may disable the use of these cookies as set forth below.
  • Analytics. We may use third-party service providers to monitor and analyze the use of our site. Presently, we use Google Analytics. Google Analytics is a web analytics service offered by Google LLC (“Google”) that tracks and reports site traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. The Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, which is available at: https://tools.google.com/dlpage/gaoptout.

Sharing information with third parties

We engage service providers to perform services in connection with the operation of our business. We may share personal information with service providers to the extent necessary for them to provide services to you or us that are aligned with the purposes outlined above. Examples of these services include payment processing and authorization, text messaging services, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing.

In proceeding with your online order, you agree that any information associated with the order, such as the delivery name and address (if different from yours), will be processed using service providers.

Third party sharing

Personal information collected through our Platforms may be shared between the brands and affiliates, including future affiliates that are owned or operated by MJB Optical.

We may release personal information if we believe in good faith that: (1) the law or legal process requires it; (2) we have received a valid administrative request from a law enforcement agency; or (3) such release is necessary or appropriate (in our sole discretion) to protect the rights, property, or safety of MJB Optical, or any of our respective affiliates, service providers, customers, or (4) as MJB Optical deems necessary to resolve disputes, troubleshoot problems, prevent fraud and otherwise enforce the Terms of Use.

We may also share your information with your consent or as otherwise disclosed at the time of data collection or sharing.

The Platforms may allow you to provide comments in various sections of our Platforms, such as in product reviews. Please be aware that the information you post in these areas may be available to visitors of the Platforms and to the general public. To the fullest extent allowed under applicable law, we do not monitor such content and are not responsible for material posted by you or others in these public forums.

We may share aggregated and de-identified information, or any other technical information, without limitation. For example, we may share aggregated demographic information about the Platforms visitors with our affiliates, service providers or vendors, so that they can provide marketing analysis and consult on advertising strategies. We also may share technical information, such as the number of users who visited the Platforms during a specific time period or who purchased a specific product through the Platforms, with our marketing service providers, advertisers, and others from time to time. This information generally is shared in an aggregated form.

Account Deletion

What happens after deleting your account:

  • Your account related information, including order history, VIP privileges, points, coupons, etc., will be permanently deleted;
  • Your personal data, including uploaded prescriptions, shipping addresses, etc., will be permanently deleted;
  • We are unable to process requests and questions regarding your past orders once you delete your account. It will be unable to associate your sales tax payments for past orders with you.

NOTE:

  • You cannot delete your account if there is any pending order. Once your order is delivered, you may proceed to delete your account in your profile;

How to Contact Us

If you have any questions, comments or concerns with respect to our privacy practices or this privacy policy, please feel free to contact us at info@mjboptical.com

Changes to This Policy

We may make changes to this policy, and may apply any changes to information previously collected, as permitted by law. When we make changes to this policy, we will notify you by posting the updated policy on our website, and/or via email.

Effective Date

This Policy is effective September, 2022.